Widely regarded as a leader in regards to creation and the use of new technology has established itself as a market leader while preserving its independence from bigger less nimble competitors. Since the businesses launch back into 2008 and its staff have won a number of high profile industry awards including, Best use of technology for itself service customer portal WeWantToSayYes.co.uk and in 2016 because of its voice recognition dialler platform, in addition to being recognised for advanced use of technologies is thus far the only DCA to have won both very best consumer and best commercial DCA.
Broad industry appeal, functions with a variety of customers from many of distinct sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we are able to work seamlessly throughout these businesses because of our advanced on boarding processes which are made to facilitate a comprehensive understanding of our customers business before commencing work together.
When you operate without a taken for granted, we have the time to get to understand you and your clients, the plan we invent for you is specific to your business needs and evolves together with our partnership.
Customer support, has worked with the impression that irrespective of the present situation a customer finds themselves dealing with, so that they may be and will always stay a valued customer of our clients, this ethos means that functions with its clients across a selection of debt types and age. As well as working with clients on overdue arrears and elderly debt accounts also works with a number of clients at very early phase arrears, often at a white label capacity representing and carrying the brand name of some of the UK's biggest names.
Investing in our people, we are a professional services company working to a very significant set of criteria which are regulated by the Financial Conduct Authority, and as part of the highly recognized Credit Services Association we are dedicated to my review here ensuring that all of our people work to the highest of standards. Training and Development play a key role in the lives of employees at all levels, Coaching does not end once induction is finished but is ever present during the working atmosphere.
Quality assurance plays a key function in all we do ; QA touches all elements of our organization and is covered Debt Collection Compliance Our Expertise CompliancePoint with our three line of defence and backed up through our own internal audit group and separate compliance capabilities.
Groups senior management staff is composed of some of the very experienced and well recognized professionals in the market, with over a 150 years joint experience in the world of financials.